Luxembourg Culture of Business

By | July 24, 2022
Basic data
Capital Luxembourg
Population 645,397
Language Luxembourgish, German, French
Religion mostly catholic
State system monarchy
Head of State Grand Duke Henri
Head of government Xavier Bettel
Currency name Euro
Travel
Time shift 0
Economy 2021
Nominal GDP (billion USD) 82.7
Economic growth (%) 6.9
Inflation (%) 3.5
Unemployment (%) 5.6

So a basic summary for a general idea of ​​the country: who has executive power and a brief description of the state establishment, legislation (briefly), the economy and opportunities for Czech companies, or problems when entering the market, if any. If the specific business culture can be described in a maximum of two sentences. Add a view into the future.

Culture of business dealings

Subchapters:

  • Introduction
  • Addressing
  • Business Meeting
  • Communication
  • Recommendations
  • Public Holidays

Introduction

In Luxembourg, the general rule is that the relationship between quality and price is a significant factor in market acceptance. Despite their relative mobility, people are sensitive to money and consider expenses rationally. It is therefore important the final phase of entering the market and defining the offer, with knowledge of the position of the commodity, choosing a marketing study, ideally using a local representative (the choice is influenced by customs in the segment, e.g. in the case of deliveries of technically advanced equipment, where it is recommended to have a spare parts warehouse and a complete and quality after-sales service). Communication in at least one of the official languages ​​used locally (French, German) is essential, and the possibility of communication in English is also a problem.

Addressing

The usual form of initial contact is by e-mail, an immediate response cannot always be expected. Linguistic refinement, politeness and direct communication in a local language, including English, are assumed.

Business meeting

There are no fundamental cultural differences compared to the Czech Republic.

E-mail and subsequent verbal communication are usually necessary to arrange a meeting, partners are usually reluctant to move outside their own company.

Punctuality, a response within an adequate time horizon is assumed.

Handing over the business card is considered automatic.

You need to dress carefully for meetings, Luxembourgers are very patient with their appearance. Gifts, on the other hand, should be handled with care, especially during the first contacts, they are not usual.

Alcohol can only be offered for consumption in the restaurant, it is not included in the meeting in the company.

Luxembourgers are very skilled traders, local ones are clearly preferred, or regional companies.

Cultural/religious/ethnic differences are not registered, the mentality is not far from CZ, DE. There are no territorial differences in trade negotiations within the country due to the size of the LU.

The ideal negotiation team does not have to be large, age or gender does not matter, competence, accuracy and language skills are essential.

Communication

Luxembourg does not deviate from the usual European standards. Communication taboos—beyond the usual contours of appropriate social conversation and chosen behavior—do not exist. Communication usually starts with e-mail, with a verbal follow-up, the presence of an interpreter is not rated well (Luxembourgish people are well-equipped with languages ​​– French, German or English; they expect similar independence from their partners). Polite, correct behavior, punctuality, truthfulness, activity, automatic provision of business cards, written documents, drawings, photographs are assumed. Luxembourgers also belong to pragmatic, however fundamentally transparent partners. None of the traders get special treatment. Due to the oversaturation of the market, however, it is only possible to break through if there are favorable financial incentives. Visit Aparentingblog for more information about Luxembourg culture and traditions.

Recommendation

Due to the saturation of the market (tied by a number of long-term contracts) and strong contacts with neighboring countries (even due to the absence of a language barrier), entrepreneurs must overcome the impression of the partners’ perceived lack of interest in establishing contact. Attention must be paid to appearance, punctuality, politeness of expression, language skills; exclude criticism of other partners or countries.

Public Holidays

LU is a country of Catholic tradition/celebrates most Catholic holidays and the monarch’s birthday.

The official calendar registers 11 important days of the year:

New Year/Nouvel An (1.1.), Carnival/Carnaval (February/movable holiday), Easter/Pâques (March or April/movable holiday), Labor Day/Fête du Travail (1.5.), EU Holiday/Journée de l´ Europe (9/5, from 2019), Feast of the Ascension/Assencion (May or June/Moveable holiday) Pentecost/Pentecôte (May or June/Moveable holiday), Public holiday – public celebrations of the Grand Duke’s birthday/Fête nationale (23/6), Feast of the Assumption of the Virgin Mary/Assomption (15/8), Pentecost/Toussaint (1/11), 1st and 2nd Christmas/Noël (25-26/12).

Contacts

Subchapters:

  • Contacts to Czech embassies in the territory
  • Practical telephone numbers (emergency services, police, firefighters, information lines, etc.)
  • Important Internet links and contacts

Contacts at the embassies of the Czech Republic in the territory

Ambassade de la République tchèque 2, rond-point Robert Schuman, L-2525 Luxembourg

tel.: 00.352/264.778.11 fax: 00.352/264.778.20, e-mail: [email protected]; [email protected], website: www.mzv.cz/luxembourg, working hours 8:30-17:00.

The ZÚ is located in the immediate vicinity of the so-called Grand Theater of Luxembourg (Grand Théâtre de la Ville de Luxembourg). Connection is possible by public transport (free/bus stop Fondation Pescatore, tram stop Theater) or by car (extensive parking area available). From the airport, ZÚ can be reached by direct bus line No. 6 – depending on traffic – within 1 hour.

Additional contacts for Luxembourg:

PaulTrade: Adam Jareš, Paleisstraat 4 Den Haag The Netherlands, tel: +31 70 313 0017, mobile: +31 639 354 689, www.PaulTrade.nl, [email protected]

Czech Center Brussels/Centre tchèque, Bruxelles: Jitka Pánek-Jurková, 150 – 152, Avenue Adolphe Buyl/Adolphe Buyllaan 150 – 152 1050 Bruxelles/Brussel tel: 00.32/26.41.89.48 e-mail: [email protected] web: www.czechcentres.cz/brussels

CzechTourism, AmsterodamTsjechisch Bureau voor Toerisme-CzechTourism, Petra Palečková Warmoesstraat 155 1012 JC Amsterdam The Netherlands tel.: 00.31/615.696.875 e-mail: [email protected] web: www.czechtourism.com

Practical telephone numbers (emergency services, police, firemen, information lines, etc.)

emergency service: 112

firefighters: 112

medical and pharmacy emergency: 112

police: 113

info lines:

124 20 – telecommunications,

4088-1 – post office,

450202-1 – Red Cross

Important web links and contacts

General information: www.etat.lu, www.luxembourg.public.lu, www.gouvernement.lu, www.luxembourg.lu, www.monarchie.lu, www.citoyens.lu.

Administration: www.gouvernement.lu, www.fonction-publique.public.lu, www.etat.lu, Justice system: www.guichet.lu, www.justice.public.lu, www.jurad.etat.lu, www.conseil-etat.lu, www.cour-des-comptes.lu, www.legilux.lu. Chamber of Deputies: www.chd.lu. LU in the EU: www.europaforum.public.lu.

Economy: www.statistiques.public.lu, www.bcl.lu, www.luxembourgforbusiness.lu, www.luxembourgforfinance.lu, www.cc.lu, www.marches.public.lu, www.statec.lu, www. etat.lu/eco, www.etat.lu/fi,www.bcl.lu, www.cc.lu, www.apce.com,www.rcsl.lu,www.bank.lu, www.abbl.lu, www.eib.org, www.alfi.lu www.ducroire.lu, www.bcl.lu, www.snci.lu.

Media: http://www.luxembourg.public.lu/en/le-grand-duche-se-presente/medias/index.html.

Neighborhood cooperation: www.benelux.int, www.granderegion.net. Tourism, art, culture, sport: www.resto.lu, www.promoteluxembourg.com, www.musee.lu, www.visitluxembourg.com, www.visitluxembourg.com, http://culture.luxweb.lu, www. sport.public.lu.

Selected professional associations: Banking Association www.abbl.lu Trade Union www.clc.lu Industry Union www.fedil.lu Hospitality Workers Union www.horesca.lu Craftsmen’s Union www.fda.lu Fairs, exhibitions: www.fil.lu

Development programs: www.lux-development.lu Stock exchange: www.bourse.lu News www.rtl.be/info/regions/luxembourg/index.htm.

Internet search engine: www.luxweb.lu

Luxembourg Culture of Business